Website Privacy Policy

Website Privacy Policy

Our company is committed to protecting the personal data of visitors to its website in accordance with this Privacy Policy, which applies solely to this website.

If you do not agree with this Privacy Policy, please do not use our website, as accessing and using it constitutes your acceptance of this Privacy Policy and your explicit consent to the processing of any personal data that may be collected through registration or use of the website.

You may be asked to provide contact details for informational purposes, such as your email address. This information will be used where you have consented to receive newsletters or where you have submitted a request for support.

If you submit orders or other expressions of interest through our website, you may be asked to provide additional information, such as your full name, address and telephone number, and we may contact you if further clarification is required. Such data will not be disclosed to third parties without your consent, unless required by the competent authorities. Please ensure that the information you provide is accurate, as otherwise it may be deleted.

We make every possible effort and have implemented all necessary measures to reduce the risk of unauthorised access to and improper use of your personal data, including, for example, encryption technologies. However, no system can be considered completely immune to malicious acts by third parties.

If you visit our website solely for informational purposes, you will not be required to provide any personal information. However, you will be asked to consent to the use of cookie technologies, which improve your browsing experience. For example, cookies may allow you to remain logged in as a website member without having to repeatedly enter your username and password. These cookies do not collect personal information.

If you do not wish to receive cookies, you may select the appropriate settings in the browser installed on your computer. If you refuse cookies, you may not be able to make full use of the website.

The submission of data by minors is prohibited. If you are not an adult, you should consult your legal guardians before entering any personal information about yourself through the website.

This Privacy Policy may be amended or modified at any time, and our company may deny you access without prior notice. Our website may also include separate Terms of Use setting out more specific conditions concerning the use of and access to the services provided through the website. For more detailed information, you may read our company’s Personal Data Protection Statement available on our website.

Website Privacy Policy

Personal Data Protection Statement in accordance with the General Data Protection Regulation (EU) 2016/679 of the company under the name “RAKSON S.A.”, acting as Data Controller and/or Data Processor.

Please take a few minutes to read and understand the following Personal Data Protection Statement.

Introduction

Our company operates in the wholesale trade of security systems. We serve professional security-system installers. In the course of our activities, we collect only those personal data of our customers that are strictly necessary in order to supply our products to them and provide them with the best possible services.

Categories of Data

Collection and processing of customer information for the preparation of quotations, registration of information for an order, use of such information for invoicing and delivery of products to the customer, storage of customer contact details for future professional communication and for sending informational content regarding offers or new products by email newsletter.

Collection and processing of contact information through our website, where a field is provided for entering an email address in order to receive newsletters following an affirmative action by the visitor.

Collection and processing of device and usage data, connectivity and configuration data, network data, and potentially information regarding operating systems and software, IP addresses, device identifiers and other settings required in order for us to install, programme, configure and verify the proper operation of your devices.

Collection and processing of error and performance reports from your devices concerning possible problems, in order to provide you with the necessary technical support. Furthermore, during the provision of technical support and troubleshooting, we may collect and process contact and authentication data, the content of your conversations and electronic communications, information concerning the status of your device and applications for diagnostic purposes, and other system data relating to software versions and other configurations.

Collection and processing of personal data relating to our personnel and external partners in order to fulfil our obligations towards them and towards our customers.

Collection and processing of personal data, namely contact details, relating to our company’s suppliers.

Collection and processing of communication data through our company’s telephone system for quality assurance and security purposes, due to the nature of our business activities.

Scope and Consent

When you conduct business with our company and receive our products and services, you agree to our Terms of Sale and Service Provision, which are available on our invoices and price lists. You should read and understand these terms before entering into a transaction with us. For this reason, we ask you to provide your explicit consent prior to each transaction so that we may collect, store, use or transfer the information you provide to us, which may include personal data, precisely in order to enable us to properly perform the transaction between us in accordance with these contractual terms.

What Personal Information We Collect and How

In all cases, you have the right to refuse to provide your personal data in connection with a transaction with us. You may also provide only the data that are strictly necessary for the purchase of a product or service and for the use of that product or service.

The personal data that we may generally collect from you in the course of our transactions may include the following:

(a) Data You Provide Directly to Us During Our Transactions

For example, when you purchase a product from our company, express interest in one of our products or services, ask us to send you a quotation, request a study, submit an order either directly or through our website, email or telephone, when we install a security system at a location designated by you, when we carry out technical maintenance on your security system, or when you contact us for technical support and troubleshooting, you voluntarily provide us with your personal data.

Such data may include your full name, telephone number, email address, postal address, device identifiers, identification codes, invoicing details, including Business/Company Name, Registered Office, Tax Identification Number, Tax Office, Business Activity/Profession, VAT Status, Address for Delivery of Products and Services and Billing Details, security settings for your devices or potentially for services provided to you by third parties through such products, including third-party applications and services, connectivity and configuration data, programming, network and access information, operating-system data and other software information relating to the security systems, IP address, other identifiers and settings, error indications, performance data, diagnostic information, test reports and similar information.

The purpose of collecting these data is to provide you with technical support relating to our products, assist you in understanding their use and operation, and propose improvements and solutions to any problems you may encounter.

The above information may either be provided directly by you or collected by us with your consent. In addition, when you contact us, we collect communication or authentication data in order to assist you.

You may also provide us with contact information so that we can send you informational content by email. You may do so by entering your email address voluntarily in the appropriate field on our website or by giving us your explicit consent on the relevant form.

You will also provide us with payment-related information, such as details relating to payment instruments and similar information, so that we may invoice you and receive payment for our products and services.

All of the above information is entered into our company’s computerised information system, where we create and maintain a customer/supplier account record. The information is also stored in physical records so that we may fulfil our contractual obligations and collect any amounts owed to us for our products and services.

Payment information is forwarded to our accounting department so that the necessary records may be made for taxation purposes.

(b) Data We Collect Through Our Website

We use cookie technology, i.e. tracking technology, on our website in order to improve the quality of your online browsing experience. For example, cookies may prevent you from having to repeatedly enter your username and password when logging in.

No personal information is collected by these particular cookies.

Further information regarding cookies is available on our website, where you are requested to take an affirmative action to continue browsing after having been informed about and having consented to their use.

With regard specifically to cookies, you may withdraw your consent at any time simply by deleting them from your browser and computer or by changing your cookie settings.

However, if you choose to refuse cookies, please be aware that you may not be able to make full use of the website’s services, download certain material and/or access certain links.

(c) Data We Collect Through Telephone Calls, Email and Video

We use communication-recording technology within our telephone system to ensure the quality of our customer service and the security of our transactions, due to the nature and specific characteristics of our business, as we provide security systems and related services.

Calls may be recorded after you have been informed and after you have given your consent through the relevant form.

We also collect and store the content of emails that you send to us where this is necessary for the performance of transactions between us, for the use of our products and for the provision of technical support.

We may also store the content of an SMS message that you send to us.

Finally, if you visit our offices or attend an event held at our premises, your image may be monitored or recorded by security cameras.

(d) Data We Collect from Other Sources and Third Parties

The personal data we collect may be combined with information that you have made publicly available, such as contact details that you publicly share through your own websites, social media, informational emails, documents used in your transactions, business cards and similar sources.

Other third parties that may provide us with your data include social networks, provided that you have granted one of our products access to such networks, as well as cooperating businesses that may provide other services to you.

For example, alarm receiving and monitoring centres may provide us with your contact details in the event that they receive error signals or problem reports from devices that we have installed for you.

Finally, we may obtain your data from other publicly available databases, such as business directories and telephone directories, in order to contact you.

Processing

We use and process any Personal Data we collect, including by combining such data, in order to:

(a) Fulfil Our Contracts and Properly Provide Our Products and Services to Customers

We use the data you provide and your consent in order to execute and complete our transactions with you, provide our products and services, and provide technical support and other supporting services where required in relation to our products.

(b) Improve Our Relationship with You

We use communication records in order to better understand the matters that concern you, identify errors and problems promptly, and thereby improve and strengthen the quality of our transactions and your relationship with our company.

(c) Provide You with Relevant Offers and Information

We may provide you with information regarding new products, new technologies, market trends and our participation in exhibitions and events.

Our company uses only your email address for the purpose of sending informational material and does not use the content of your emails, conversations or similar communications for advertising purposes.

(d) Process Payments and Our Related Obligations

We use invoicing, payment-instrument and payment information solely for the purpose of receiving payment from you for our products and services.

(e) Protect Ourselves and You from Risks and Resolve Disputes

We use data for the security and protection of our products and customers, for the detection and prevention of fraudulent activities, and for the resolution of disputes in the event of difficulties arising in the performance of our contracts.

(f) Communicate with You

We use the data we collect in order to communicate with you by telephone, email, letter, SMS and other means, including in order to:

inform you about your order or the repair of a product;
provide technical support or installation support;
provide you with a study;
inform you of outstanding matters;
request additional information relating to a request you have submitted;
invite you to our events; and
inform you about new products or services.

You may also subscribe, through our website or by another affirmative action, to receive our newsletter and informational material by email.

In addition, you may choose to receive such content by SMS, postal mail or telephone.

Retention Period

We retain the data we collect for as long as necessary in order to fulfil our contractual obligations towards you and comply with our other legal obligations, such as tax obligations, obligations relating to the security of our systems and product warranties.

Where sensitive data are involved, we retain them for the shortest possible period.

In general, we will retain your data for as long as you maintain a contractual relationship with us, both in physical and electronic form. If this relationship is terminated for any reason, we will retain the data for as long as is necessary until the applicable limitation period for any claims has expired.

We may also retain data for an indefinite period where required by law, for example where such data relate to an ongoing prosecutorial investigation or judicial proceeding.

If you have granted us your consent for a longer retention period, we will retain the data in accordance with your instructions.

Transfer of Data

As a general rule, you should be aware that we do not transfer your data to anyone for advertising or promotional purposes or for purposes other than those relating to our contractual relationship or those for which you have given your consent.

You should also be aware that some of our products contain links to third parties without our involvement. Consequently, the personal data entered into such products are governed by the privacy statements of those third parties and not by ours.

Furthermore, where the installation and interconnection of our products has been carried out by a third party, you should contact that third party regarding the relevant personal data.

To the extent that your data are under our responsibility, they are kept secure and remain within our company.

With your consent, however, we may transfer them to cooperating third parties in order to provide you with the products and services you have requested, and in particular:

(a)

We may transfer your personal data in order to complete a transaction between us or provide any product or service that you have requested from us or from third-party partners.

More specifically, we may transfer your full name, address, email address and telephone number, identification code, and product or system information such as brand, type, connection, connection instructions, coverage zones, configurations and similar information, as well as primary and secondary contact telephone numbers supplied by you, to cooperating third-party companies for the provision of specific services required for the operation of your security systems and the monitoring of your premises, such as a legally operating alarm receiving and monitoring centre.

Furthermore, in order to properly perform our part of a contract where, for example, we carry out a study or installation at your premises on behalf of a third-party professional or service provider, potentially acting as an agent or subcontractor, we may be required to transfer such information to the third party from whom you requested and receive the relevant service.

Your information, such as error reports and configurations, may also be transferred to a cooperating third party, such as the supplier of your systems, in order to resolve faults and problems and provide technical support for their installation.

(b)

We may also share your payment data, such as bank-account IBANs and names of account holders, with banks that provide us with payment notifications, as well as with cooperating third parties such as accountants who process the financial details of our transactions under duties of confidentiality and discretion.

(c)

We may also transfer data to third-party partners who lawfully provide us with customer support or other technical support.

In the above cases, such partners must comply with the Regulation on the protection of personal data and may not use personal data received from us for any purpose other than performing the function assigned to them.

They must also agree to our own Data Protection Statement and undertake to comply with it.

(d)

Finally, we may transfer data to the police and other competent authorities where and when required, as applicable, in order to comply with applicable legislation or protect your rights and our rights, particularly in the event of malicious acts directed against you or against us.

(e) Change of Control – Ownership

We may share your data with another business entity in the event that our company is acquired by or merged with that entity.

In such a case, we will make every possible effort to ensure that the new entity follows this Data Protection Policy with full respect for your personal data.

If the data are to be used for a different purpose, we will seek to ensure that you are informed in due time so that you may exercise your rights.

Control and Access

With regard to the control of and access to your personal data, you may update, correct, verify and delete such data whenever you wish.

For many of our products, you may also use the options provided by the devices themselves for this purpose.

You may also choose which data we are permitted to collect from you and how we may use them.

Where your data are retained by us, you have full and direct access to them, and we will respond to requests for access or deletion no later than 30 days after submission of the request.

Your requests may be submitted by email, SMS, postal letter, the contact form on our website or other similar means.

For your convenience, please update your data whenever they change or are inaccurate.

You may also choose whether you wish to receive informational material from our company by email, SMS, post or telephone.

If you receive such a message from us and do not wish to receive it, you may remove your address from the recipient list either by following the instructions contained in the message, where available, or by submitting your request by email, SMS, postal letter, the contact form on our website or other similar means.

If an unsubscribe option is not available, this will usually mean that a different type of message or a different newsletter unsubscribe method is involved, in which case you should follow the relevant procedure for removal of your email address.

In all cases, please contact our company so that we may assist you.

Your Rights

Depending on the circumstances, you may exercise the following rights:

the right of access, in order to find out which of your data we process, for what purpose and who the recipients are;
the right to rectification, in order to correct any omissions or inaccuracies in your data;
the right to erasure, also known as the right to be forgotten, in order to have your data deleted from our records where processing is no longer necessary;
the right to restriction of processing, for example where the accuracy of the data is disputed; and
the right to data portability, allowing you to receive your data in a structured and commonly used format.

These rights may be exercised free of charge by sending a relevant letter, SMS or email using the contact details set out below.

If you exercise any of these rights, we will take every reasonable measure to satisfy your request within thirty (30) days of receipt, after informing you either that your request has been satisfied or of the objective reasons preventing us from satisfying it.

Furthermore, you may at any time object to the processing of your data for commercial or advertising purposes by withdrawing your consent whenever you wish.

If you withdraw your consent generally, however, this may result in our inability to provide you with our products and services, since no relevant contract can operate without the processing of the purchaser’s data.

For further clarification regarding your rights and how to exercise them, please contact us using the details below.

Legal Basis

The processing of your data must always have a legal basis.

In most cases involving the provision of our products or services to you, the legal basis is the performance of our contractual obligations towards you. For example, in order to deliver products and provide services to you, you must first provide us with a delivery address and contact telephone number.

In other cases, the legal basis is your consent to the processing of your data, as described above on a case-by-case basis.

Where required, the legal basis may also be our compliance with legal obligations, as well as the need to protect your vital interests or the legitimate interests of our company, with due respect for fundamental human rights and freedoms.

In very specific cases, the legal basis may be the necessity of processing for reasons of public interest.

Your consent may be withdrawn at any time simply by notifying us as described above.

We undertake in all cases to cooperate with you in order to resolve any relevant issue amicably.

However, if you believe that we are unable to address your concerns satisfactorily, you always have the right to lodge a complaint with the Hellenic Data Protection Authority, including by using the electronic complaint form available on its website.

Security

The security of your data is both important information for you and a commitment on our part.

To achieve this, we implement all modern technical measures appropriate to the purposes of the processing, including, indicatively, encryption of your data, as well as organisational measures appropriate to our operations, which we review at regular intervals.

We ensure the physical and technical security of our information systems and premises, as well as access control to your data, whether stored electronically or physically, using modern technical means.

Access is restricted to a limited number of specifically authorised persons who are subject to access restrictions and/or duties of confidentiality and discretion.

Our partners are required to declare their compliance with the Regulation and with this Policy so that your data remain protected against leakage, theft, destruction, public disclosure, misuse, improper or unauthorised use and unauthorised access.

Your own contribution to the security of your data is also necessary. You should ensure not only that the information you provide is accurate, but also that any passwords and credentials are secure and are not shared by you with third parties.

Note for End Users

Most of our company’s products are intended for use by end users of security systems.

Their use may be subject to the privacy policy of the entity that supplied or installed the product for the end user, where such a policy exists.

If that entity manages the use of our company’s products, you should contact that entity in relation to the protection of your personal data.

Finally, when using social-networking features of such products, other users may be able to access your data. You should therefore carefully review the relevant operating instructions and documentation.

Children as Data Subjects

Our products and services are not provided to, and are not intended for, children under the age of 16.

Accordingly, we are not aware of collecting or processing data relating to such categories of data subjects unless the relevant legal guardian has provided us with explicit written consent.

Changes to this Statement

This Statement forms an integral part of our Terms of Sale and Service Provision and may be amended and updated.

We will notify you of such changes either by publishing the updated Statement in a prominent location on our website or by sending you a direct notification.

In all cases, the date on which the amended Statement takes effect will be indicated by the “effective date” stated at the end of the document.

Contact Us

For any matter relating to the processing of your data, you may contact us by telephone at +30 210 940 4000 or by email at info@rakson.gr.